No. 07
Straight Answers
Asked at the chair,
answered straight.
No. 08 The Shop
Do I need to book, or can I walk in?+
Walk-ins are always welcome, but weekends run a wait. Book ahead and the chair is yours at the minute you picked — no bench time.
How long does a cut take?+
Forty-five minutes for a standard cut, an hour with a hot-towel shave. We don't rush a neckline to squeeze in the next head.
What if I don't like the cut?+
Come back within a week and we fix it free. That's been the rule since we opened and it's not changing.
No. 09 Orders & Goods
How fast do orders ship?+
Orders placed before 2pm ship the same day from the shop. Most arrive in two to three working days, tracked.
Can I return a product?+
Unopened goods, 30 days, full refund. If a pomade didn't work for your hair, bring it by the shop and we'll point you at one that will.
Do you sell gift cards?+
Yes — for cuts, shaves or shop credit. Available at the counter or in the shop section, and they never expire.
No. 10
Care Tips
Keep the cut honest between visits.
- Wash every other day. Daily shampoo strips the oils a good cut relies on.
- Product goes in damp, not wet. Towel-dry first — hold lasts twice as long.
- Book every four weeks. A fade has a shelf life; four weeks is it.
No. 11
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